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Firethorn offers differentiated solutions for the customers of our federation partners, financial institutions, carriers and other providers.
What are the vital ingredients in our formula for success?
Expertise
By combining Firethorn’s unsurpassed experience in wireless communications, banking and electronic payments with Qualcomm’s global leadership, we are able to provide our partners with the benefits and advantages of true mobile commerce. We’ve also developed and provided training courses for more than 20,000 bank employees to assist with the seamless delivery of our solution to consumers.
Implementation
Our four-phase implementation plan provides a streamlined approach to the mobile commerce solution launch process. Discovery, Development, Delivery, and Closing and Transition are the major steps to maximum efficiency and complete customer satisfaction.
Customer Support
A unique, client-specific communications plan identifies, tracks and resolves all service-related issues for financial institutions as well as wireless carriers. Periodic reports monitor issue-resolution statistics and trends. And we’re also dedicated to full training programs in every new service and upgrade.
Training
Wireless carriers and financial institutions count on Firethorn for full-scope, client-centric solutions. Every training program is fully customized to meet partner-specific needs.
Marketing
Firethorn provides market opportunity for our partners and invests heavily in research to identify consumer behaviors that drive new ways to encourage adoption. This exclusive, unprecedented program provides best practices that come alive in our marketing toolkit.
Account Management
Every carrier, financial institution and Firethorn partner is staffed by a dedicated Account Manager who understands ongoing partner satisfaction and success.
In addition to these services, Firethorn has undergone a rigorous qualification process to become ISO 20000 certified. ISO 20000 describes an integrated set of management processes that allow Firethorn to be more responsive and effectively deliver services and IT support to our partners and customers. To date, very few U.S. companies have attempted and passed this certification, further illustrating that in working with Firethorn our partners are working with a company that achieves industry best practices ahead of the curve.
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